White Goods Spares FAQs

Below are some questions and answers which we often deal with. If you have a question that is not covered here, please contact us.


Whatís the difference between drum sizes in washing machines?

All drum sizes are not equal Before looking into different drum capacities, an important point is that you canít necessarily assume that they are all the same. If you take a dozen washing machines with the same drum capacity you would think you could fit in exactly the same amount of laundry in them all. However, this isnít necessarily the case. One manufacturerís 7Kg drum may have a smaller or larger capacity than anotherís. My understanding is that they donít all use the exact same criteria for deciding drum sizes in washing machines.

What is the Fast Freeze button on a freezer for?

ome freezers have a fast freeze option button, which may be rarely used. Itís there for freezing items not already pre-frozen. If you are placing fresh food inside the freezer then ideally you should have lowered the temperature beforehand ready to accommodate it and facilitate as quick a freeze as possible. You may need to pre select the fast freeze button as early as 24 hours before.

Why does washing machine take so long to wash?

All modern washing machines take a lot longer to wash than they used to. Many people blame their particular brand of washing machine, especially after replacing an older one which washed much quicker Ė but washing machines just take a lot longer to wash these days.

What causes black mould on washing machines?

Black mould is unpleasant, and potentially hazardous to health. It thrives in damp places. Using more hot washes and detergent which contains bleach will help prevent black mould. They also help kill bacteria that can otherwise multiply inside a washing machine. Many "colour-friendly" detergents and all liquid detergents do not have any bleach in them which is why they are "friendly" to coloured garments.

Do washing machines with a hot valve use much hot water?

In most cases apparently not, and this is the crux of the argument for cold fill washing machines. Even if you have a hot and cold fill washing machine the chances are your washing machine wonít even call for any hot water on most wash cycles including the most commonly used 40 degrees cotton wash. This is because the temperature of hot water in a hot supply (when it eventually starts to run hot) is at least 60 degrees, and far too hot for most wash cycles. Therefore even the old hot and cold fill machines used to always take in hot and cold water at the same time to ensure the temperature wasnít too hot.

Whatís the best way to pull a washing machine out?

The best way to pull a washing machine out, is to open the door and get hold of the door opening at the top of the door seal. Then lift the washing machine up and pull it forward. Before trying to do this, make sure the feet haven't stuck to the floor by tilting the washer back slightly.

Should I put detergent in the soap dispenser or straight in the drum?

It shouldnít really matter but there are pros and cons involved. If you put detergent in the drum, make sure you donít overload the washing machine because the detergent may get trapped inside laundry and be unable to disburse properly. This can prevent proper washing (washing not getting clean properly) | Am I overloading my washing machine?).